Switch providers

Changing providers, made simple

You can change NDIS or Support at Home providers at any time, for any reason. Your funding stays yours. Choose your situation below for the exact steps, and we’ll help with as much or as little of it as you like.

I have an NDIS planBuild your switch timeline and a ready-to-send notice letter.
Start the switch assistant ↓ I have Support at HomeAged care at home, including people who moved from a Home Care Package.
See the steps ↓

NDIS: switch assistant

Answer three questions to get your dated timeline, a checklist, and a notice letter you can copy or print. Nothing you type is saved or sent anywhere.

Your details

How is your plan managed?
Find this in your service agreement. If you can’t find it, ask your provider.

For your letter (optional)

Your switch timeline

    Your checklist

      Your notice letter

      Good to know: changing providers does not change your plan or your funding. If you give less notice than your service agreement asks for, your current provider may be able to charge for cancelled supports under the NDIS pricing rules. For the full picture, read choosing and changing providers in our NDIS guide.

      Want us to handle the switch?We’ll meet you first, line up your start date with your last day, and help with the paperwork so your support carries on.

      Talk to us about switching

      Support at Home: how to change providers

      Support at Home replaced Home Care Packages on 1 November 2025. You can still change providers at any time, for any reason.

      1. Talk to your current providerTell them you are changing providers and agree on an exit date. They keep providing your services until that date. You don’t need to give a reason.
      2. Choose your new providerMeet them first, ask how they will support you, and agree a start date that lines up with your exit date.
      3. Call My Aged Care to reactivate your referral codeCall 1800 200 422 and give the code to your new provider so they can accept your referral.
      4. Sign your new service agreementYour new provider explains your services and prices before you start.

      What happens to your funding?

      • Your funding is linked to you, not your provider, so it moves with you, including unspent funds.
      • No exit fees: providers cannot charge you an exit amount when you leave.
      • Moved from a Home Care Package? The government-held part of your unspent funds is available to your new provider straight away. Any part your old provider holds must be transferred within 60 days of your exit date.

      Thinking of changing?We’ll talk you through it, meet you before anything changes, and help line up your start date.

      Get startedCall 1300 422 730

      Sources: Department of Health, Disability and Ageing, Changing Support at Home providers; NDIS, How to change providers. Checked October 2026. General information only, not advice about your situation.

      Why people choose iCare4U

      Workers you chooseMeet and choose the people who support you, and keep the same faces.
      One coordinatorA dedicated local contact who knows you and your plan.
      Your scheduleVisits set around your routine, and changed when you need.
      NDIS and aged careStay with the same team as your needs change over time.