FAQ

Home  |  FAQ

Frequently Asked Questions

Everything you need to know about NDIS, aged care and iCare4U — answered simply.

NDIS Questions

Who is eligible for the NDIS?

You may be eligible if you’re under 65, are an Australian citizen or permanent resident, and have a permanent and significant disability affecting your daily life. Contact us and we’ll help you check.

Is iCare4U a registered NDIS provider?

Yes. iCare4U is fully registered with the NDIS Quality and Safeguards Commission, meeting all national standards for quality and safety.

Can I choose my own support worker?

Absolutely. We carefully match you with workers based on your preferences, needs and goals — and you always have a say in who supports you.

How quickly can support start?

Once your funding is confirmed, we can often start within days. We work fast to match you with the right worker and finalise your service agreement.

Aged Care Questions

What is a Home Care Package?

A government-funded program helping older Australians get coordinated support at home. There are four levels, with annual funding from roughly $10,000 to $61,000.

How do I get a Home Care Package?

Register with My Aged Care (1800 200 422 or myagedcare.gov.au), get an ACAT assessment, and once approved, choose iCare4U as your provider.

Can I switch to iCare4U from another provider?

Yes — and we make it simple. We handle the paperwork, notify My Aged Care and your current provider, and ensure no gap in your services.

About iCare4U

Where does iCare4U operate?

Across metropolitan Melbourne — northern, eastern, south-eastern and western suburbs, plus the Mornington Peninsula.

Are your workers police-checked?

Yes. All staff hold current police checks and relevant clearances, are fully trained, and covered by professional insurance.

Do you offer multilingual support?

Yes. Our team speaks multiple languages and we do our best to match you with a worker who speaks your preferred language.

Still have questions?