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Supporting people living with dementia at home.

Familiar faces, steady routines and support that adapts as things change — across Melbourne’s east, south‑east and the Mornington Peninsula.

Why consistency matters more here than anywhere else

With most in‑home support, a different worker turning up is an inconvenience. For someone living with dementia, it can be genuinely distressing — an unfamiliar person in the house, at close quarters, helping with personal care.

That’s the main reason we let you choose your own support worker rather than sending whoever is rostered. Once you find someone your family member is comfortable with, we work hard to keep that same person visiting, at the same times, doing things in the same order.

It sounds simple. In practice it’s the difference between support that settles someone and support that unsettles them.

What support usually looks like

Personal care — help with showering, dressing and grooming, delivered patiently and at the person’s pace. Rushing is what causes resistance.

Domestic assistance — keeping the home clean, safe and familiar. Cluttered or changed environments can increase confusion and falls risk.

Community access — getting out for a walk, a coffee or an appointment. Staying engaged matters, and withdrawing from routine tends to accelerate decline in confidence.

In‑home respite — so a partner or adult child can sleep, work, or simply have a few hours that aren’t about caring. Carer exhaustion is the most common reason families move someone into residential care earlier than they wanted to.

Nursing and clinical care — medication support and clinical needs as they develop.

Support that changes as needs change

Dementia isn’t static, and a support plan written twelve months ago often isn’t the right one today. We review regularly and adjust rather than waiting for a crisis to force a change.

That might mean adding hours, shifting visits to a harder time of day, bringing in overnight support, or changing how a worker approaches a task that’s become difficult.

We support people funded through Home Care Packages and Support at Home, NDIS plans where dementia is associated with a younger‑onset diagnosis, and privately funded arrangements.

Where to get expert dementia information

We provide in‑home support — we’re not a diagnostic or clinical dementia service. For expert information, counselling and advice, the National Dementia Helpline is free, confidential and staffed 24 hours a day, every day of the year, on 1800 100 500.

Dementia Australia also runs education and support programs for families and carers.

Talk to someone who understands

We’ll take the time to understand the situation before suggesting anything. No obligation.